At Dario Journeys, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy, subject to the terms outlined below.
Returns Eligibility
You may request a return if:
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The item is defective, damaged, or incorrect upon delivery.
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The item is unused, in its original packaging, and in the same condition as received.
Returns will not be accepted for:
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Items that show signs of use, wear, or damage caused by the customer.
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Items returned without original packaging or accessories.
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Personalized or customized products.
Return Time Frame
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You must initiate a return request within 7 days from the delivery date.
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After approval, the item must be shipped back to us within 5 days from the approval date.
Refund Policy
Once we receive and inspect the returned item:
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If approved, a refund will be processed within 7 business days to your preferred payment method.
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If the return is rejected due to ineligibility, we will notify you, and the item will be sent back.
Exchange Policy
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Exchanges are available for defective or incorrect items.
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You must request an exchange within 7 days of delivery.
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A replacement will be shipped after we receive and verify the returned item.
How to Initiate a Return
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Contact our support team at [[email protected]] within the return window.
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Provide your order details and reason for return.
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Wait for return approval and shipping instructions.
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Ship the item back in its original packaging.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please notify us within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund as soon as possible.
For any further questions, feel free to contact us at [email protected].